How do I return an item?


In order to arrange a return, please contact us and inform our Customer Service Team of your order number, the item you are returning and the reason for the return.

We will then reply with a unique returns authorisation number and the address you need to send the item to.

You'll need to package the item securely and include a completed copy of the returns form inside of your parcel.

If your item is faulty you will need to tell us what exactly the fault is.

When you return your item please remember to ask the Post Office for a receipt which you should keep as proof of sending until you have received your replacement or your refund.

We can only refund postage costs if we have sent you the wrong item or if there is a quality issue with your goods. We cannot be held responsible for non-delivery of returned goods.

We will replace any faulty items like-for-like, or if the item is no longer available, will refund the original payment method.

Our returns policy is valid for 28 days from receipt of goods.

Most popular FAQs

  1. Where is my order? (63287 views)
  2. How do I return an item? (37401 views)
  3. How can I use my MP reward points? ... (32314 views)
  4. What delivery options do you offer? (31437 views)
  5. What do I do if I have not received ... (30484 views)
  6. How can I pay for my order? (30484 views)
  7. What do I do if I have not received ... (29731 views)
  8. How do I earn MP Referral/ Loyalty Points? (28916 views)
  9. When will I receive my refund? (27787 views)
  10. Sucralose breakdown (27052 views)

Latest FAQs

  1. What do I do if I have not received ... (2016-11-15 17:19)
  2. How can I pay for my order? (2016-11-15 17:17)
  3. Where is my order? (2016-11-15 17:11)
  4. When will I receive my refund? (2016-11-15 12:08)
  5. What do I do if I have not received ... (2016-11-15 12:07)