When will I receive my refund?


Once we have received your item at our warehouse we will process your return within 72 hours. You should expect to see your refund in your account within 5 working days once you have received your refund update email, please note some banks may take longer than 5 working days to process refund payment.

If you have not received your refund and it has been 10 working days since receiving your refund update email, please contact our Customer Service Team.

Most popular FAQs

  1. Where is my order? (85748 views)
  2. How do I return an item? (62922 views)
  3. How can I use my MP reward points? ... (54145 views)
  4. What delivery options do you offer? (49459 views)
  5. How can I pay for my order? (47923 views)
  6. What do I do if I have not received ... (46586 views)
  7. How do I earn MP Referral/ Loyalty Points? (45805 views)
  8. What do I do if I have not received ... (45677 views)
  9. When will I receive my refund? (43551 views)
  10. Sucralose breakdown (41926 views)

Latest FAQs

  1. What do I do if I have not received ... (2016-11-15 17:19)
  2. How can I pay for my order? (2016-11-15 17:17)
  3. Where is my order? (2016-11-15 17:11)
  4. When will I receive my refund? (2016-11-15 12:08)
  5. What do I do if I have not received ... (2016-11-15 12:07)