When will I receive my refund?


Once we have received your item at our warehouse we will process your return within 72 hours. You should expect to see your refund in your account within 5 working days once you have received your refund update email, please note some banks may take longer than 5 working days to process refund payment.

If you have not received your refund and it has been 10 working days since receiving your refund update email, please contact our Customer Service Team.

Most popular FAQs

  1. Where is my order? (82338 views)
  2. How do I return an item? (59435 views)
  3. How can I use my MP reward points? ... (51026 views)
  4. What delivery options do you offer? (47483 views)
  5. How can I pay for my order? (46297 views)
  6. What do I do if I have not received ... (45305 views)
  7. What do I do if I have not received ... (44472 views)
  8. How do I earn MP Referral/ Loyalty Points? (44193 views)
  9. When will I receive my refund? (42412 views)
  10. Sucralose breakdown (41042 views)

Latest FAQs

  1. What do I do if I have not received ... (2016-11-15 17:19)
  2. How can I pay for my order? (2016-11-15 17:17)
  3. Where is my order? (2016-11-15 17:11)
  4. When will I receive my refund? (2016-11-15 12:08)
  5. What do I do if I have not received ... (2016-11-15 12:07)