Why has my payment been declined?


If your payment has been declined, the card details in your account may not match the details held by the bank or card provider. 
Please check the following information on your payment details:

  • Have you entered the correct expiry date?
  • Does the billing address and postcode you entered match the details held by your card provider? 
  • Do you have sufficient funds available on the card?
  • Has the card you paid with expired? If so you will need to enter the details of a different card.
If your bank has declined our request for payment then you'll need to contact them directly.

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