When will I receive my refund?


Once we have received your item at our warehouse we will process your return within 72 hours. You should expect to see your refund in your account within 5 working days once you have received your refund update email, please note some banks may take longer than 5 working days to process refund payment.

If you have not received your refund and it has been 10 working days since receiving your refund update email, please contact our Customer Service Team.

Most popular FAQs

  1. Where is my order? (56878 views)
  2. How do I return an item? (30418 views)
  3. How can I use my MP reward points? ... (26169 views)
  4. What delivery options do you offer? (25405 views)
  5. What do I do if I have not received ... (24886 views)
  6. How can I pay for my order? (24615 views)
  7. What do I do if I have not received ... (24112 views)
  8. How do I earn MP Referral/ Loyalty Points? (23312 views)
  9. When will I receive my refund? (22278 views)
  10. Sucralose breakdown (21578 views)

Latest FAQs

  1. What do I do if I have not received ... (2016-11-15 17:19)
  2. How can I pay for my order? (2016-11-15 17:17)
  3. Where is my order? (2016-11-15 17:11)
  4. When will I receive my refund? (2016-11-15 12:08)
  5. What do I do if I have not received ... (2016-11-15 12:07)