When will I receive my refund?


Once we have received your item at our warehouse we will process your return within 72 hours. You should expect to see your refund in your account within 5 working days once you have received your refund update email, please note some banks may take longer than 5 working days to process refund payment.

If you have not received your refund and it has been 10 working days since receiving your refund update email, please contact our Customer Service Team.

Most popular FAQs

  1. Where is my order? (70060 views)
  2. How do I return an item? (44662 views)
  3. How can I use my MP reward points? ... (38212 views)
  4. What delivery options do you offer? (37248 views)
  5. How can I pay for my order? (35977 views)
  6. What do I do if I have not received ... (35788 views)
  7. What do I do if I have not received ... (35010 views)
  8. How do I earn MP Referral/ Loyalty Points? (34285 views)
  9. When will I receive my refund? (33045 views)
  10. Sucralose breakdown (32130 views)

Latest FAQs

  1. What do I do if I have not received ... (2016-11-15 17:19)
  2. How can I pay for my order? (2016-11-15 17:17)
  3. Where is my order? (2016-11-15 17:11)
  4. When will I receive my refund? (2016-11-15 12:08)
  5. What do I do if I have not received ... (2016-11-15 12:07)