How can I tell if I have successfully submitted an order?


All successful orders will be shown in the order history section of your account.  If an order is not visible in this section then it is likely that the order has been unsuccessful.
There are a number of reasons why an order hasn't been successful. It could be owing to the payment not being accepted or the order being placed under a different account.
If you wish to double check whether an order has been placed please contact our Customer Service Team confirming the postcode with which you registered and we will be happy to investigate this further for you.

Most popular FAQs

  1. Where is my order? (83399 views)
  2. How do I return an item? (60601 views)
  3. How can I use my MP reward points? ... (52216 views)
  4. What delivery options do you offer? (48160 views)
  5. How can I pay for my order? (46873 views)
  6. What do I do if I have not received ... (45779 views)
  7. What do I do if I have not received ... (44919 views)
  8. How do I earn MP Referral/ Loyalty Points? (44737 views)
  9. When will I receive my refund? (42822 views)
  10. Sucralose breakdown (41363 views)

Latest FAQs

  1. What do I do if I have not received ... (2016-11-15 17:19)
  2. How can I pay for my order? (2016-11-15 17:17)
  3. Where is my order? (2016-11-15 17:11)
  4. When will I receive my refund? (2016-11-15 12:08)
  5. What do I do if I have not received ... (2016-11-15 12:07)